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Claims Assistance

Contacting us during COVID-19

The Columbia VA Regional Office is closed to the public due to COVID-19, but we are still here to help should you need assistance!

A Public Contact Team representative is just an email or telephone call away.

Call us at (803) 647-2488, or email VetAsst.VBACMS@va.gov, and provide your:

  • Name
  • Contact information and,
  • Best time of day for contact between 8:00am and 4:00pm

Then, a VA representative will call or email you back within 24 hours to assist!


You can also request a "Virtual Face-to-Face" meeting with a VA representative by sending an email to VetAsst.VBACMS@va.gov and providing your:

  • Name
  • Contact information and,
  • Best time of day for contact between 8:00am and 4:00pm

A VA Representative will email you back within 24 hours to set-up a video chat!
Outside of regular hours you may also apply for benefits online through va.gov, emailing the VA or calling the VA National Call Center at 1-800-827-1000.


Access and Manage Your VA Benefits and Health Care